02 Nov
Application Support Specialist
Ohio, Dayton / springfield , 45401 Dayton / springfield USA

DescriptionWoolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending engineering excellence with innovative technology and geospatial applications.  Woolpert continues to be certified as an Employer of Choice by Great Place To Work®.  We believe great companies are built from exceptional people and amazing clients. Because of our growth, we are seeking an experienced Application Support Specialist in Dayton, Ohio.  The Application Support  Specialist will answer requests for software support from our customers. This position troubleshoots software issues and provides solutions for clients, works closely with other support team members as necessary to meet Service Level Agreements  Minimum Qualifications  Three or more years of experience providing excellent customer support in the technology industry including the following areas: 

Providing software support

Troubleshooting; using SQL 

Strong computer skills (can apply windows updates, familiar with VPN and Remote Desktop Protocol). 

Use of VPNs and/or RDP connections. 

Regular phone, chat or email communication, research, and problem-solving skills. 

Experience training or making technical presentations and instructions to clients 

AA or BA in business, computer sciences or computer related field, preferred or equivalent combination of education, training, and experience. 

Responsibilities:  Expected to become an expert in the user experience, workflow, troubleshooting and configuration options of company products. 

Ensures company directives are adhered to and stated goals are accomplished. 

Resolution of customer and business partner issues within company SLA policies. 

Responsible for database querying and research, detecting issues between applications and customer’s system constraints (i.e. – bugs, configuration issues, etc.)

QA testing and debugging of applications / systems as needed. 

Provides customer support and issues research

Documents and resolves support tickets in a timely manner according to SLAs. 

Password and application access issues. 

Ticket opening on behalf of clients if needed. 

Using various support tools, solve customer problems. 

Applications not functioning as expected

Workflow issues

Operator error

Configuration changes

Performs root cause analysis, develops solutions for typical problems and recommends procedures for problem prevention. 

About Woolpert  Woolpert is committed to a vision to become the premier architecture, engineering and geospatial (AEG) firm, and one of the best companies in the country. It’s a vision we’ve been fine-tuning for decades. It guides our decisions and investments, provides our clients with optimal solutions and offers our employees unrivaled opportunities. Woolpert is recognized as a Great Place to Work by its employees and is America’s fastest-growing AEG firm. With more than a century of experience, close to 1,000 employees and 30 offices, Woolpert supports public, private, federal, and U.S. military clients nationally and around the globe. For more information, visit woolpert.com and connect with us on LinkedIn, Twitter and Facebook.  Presenting Opportunities and Challenges at Every Turn   As a firm that recognizes the importance of developing top talent from within, our employees have access to a wide range of training and coaching programs and are rewarded for their achievements through our excellent benefits package and competitive salaries.  Our vision: http://woolpert.com/about-us/  Learn more about our “Great Place To Work” certification: http://reviews.greatplacetowork.com/woolpert-inc  Woolpert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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