Virtual Installer Wanted!

ABOUT THE TEAM

The Installation Team works diligently to ensure proper installation of our health and safety products for our customers. The team is responsible for scheduling installation appointments with our customers, performing virtual installations and troubleshooting product related issues with our customers. We collaborate with other Best Buy Health, Geek Squad and Best Buy teams, plus our third-party vendors to coordinate timely installation, with an emphasis on safety for our customer and employees.

ABOUT THE JOB

As a Virtual Installer, your primary responsibility will be performing pre-scheduled outbound calls to our customers to complete a virtual (remote via phone) installation of our products. This position will require strong communication skills, as you will be talking our customers through the installation, and activation process of each products. This position will need to be well versed in all customer facing products to support installation and activation process/success. The goal is to complete all installations in a one call process. This position will communicate closely with our Installation Coordinators and Partner Engagement Managers.

RESPONSIBILITIES

Perform virtual installations over the phone with our customers

Be a subject matter expert with respect to installation and activation of our products, including troubleshooting procedures

Perform required tasks in our systems (CRM) to properly complete and document actions performed on each assigned virtual installation job/work order

Effectively communicate with Installation Coordinators and PEM’s on installation status

Ensure installation work orders are completed in a timely manner, per team SLAs

Collaborate with internal departments to remedy installation issues

Support escalated installation/service concerns

Support daily call queues and KPIs as assigned

Other tasks and projects as assigned

QUALIFICATIONS

Education: High school diploma or GED required

Experience:

Minimum 2 years of experience in a customer service/installation role

Experience in a technical or product focused position preferred

Knowledge/Skills/Abilities:

Knowledge of Microsoft Office Suite including Word, Excel, Outlook, Power Point

Experienced with Microsoft Excel

Personal Attributes:

Strong sense of urgency

Ability to maintain composure in stressful situations

Strong verbal and written communication skills

Analytical and data entry skills a must

Results oriented

Trustworthy and able to handle confidential information

Resourceful and able to multitask

Team player with the ability to develop positive working relationships with peers

Ability to set priorities and stay focused

Ability to learn new technologies quickly

Does this opportunity seem right for you? Apply now:https://cho.tbe.taleo.net/cho01/ats/careers/v2/viewRequisition?org=GREATCALL&cws=39&rid=3234&source=craigslist