Logistics Coordinator

job summary:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Answer phone calls according to Expeditors standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company's procedures
• Ensure smooth and timely freight process flow
• Use Dashboard/EDMS/Branch Reporting on daily basis
• Interact with our customers in arranging their shipments and meeting customer service standards.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Provides support with other miscellaneous projects, filing, and research
• Oversees all paperwork associated with orders and maintain the corresponding files
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Answer phone calls according to Expeditors standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company's procedures
• Ensure smooth and timely freight process flow
• Use Dashboard/EDMS/Branch Reporting on daily basis
• Interact with our customers in arranging their shipments and meeting customer service standards.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Provides support with other miscellaneous projects, filing, and research
• Oversees all paperwork associated with orders and maintain the corresponding files
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: Bachelors

• Project Coordinator