Tier II Tech Support

job summary:Our client is seeking multiple technical support technicians for a project expected to last anywhere from a few weeks to a few months. Candidates must be available to work onsite. Candidates should have 2+ years of professional experience providing tier II support via phone and electronically. Ideal candidates will have experience with Windows 7/10 and Active Directory. location: El Paso, Texasjob type: Contractsalary: $15 - 18 per hourwork hours: 8am to 4pmeducation: No Degree Required responsibilities:

• Respond to requests for technical assistance via phone, or electronically.
• Provide Tier-2 support & action Helpdesk assigned Tickets and Cases.
• Coordinates and works closely with the Service Desk & Service Desk Manager to ensure the Information Technology departments SLA's are met around Work at Home.
• Escalates issues to appropriate internal resources or departments in a timely manner and tracks as required.
• Oversee and administer user accounts, including additions, deletions, and modifications.
• Work with initial end user new hardware setups to ensure proper setup before training starts.
• Track issues and trends, present data weekly to IT management and various IT verticals.
• Remotely diagnose potential hardware issues and request replacements as required.
• Ensure that users adhere to corporate IT standards policies and procedures.
• Participate with the Information Technology Departments hardware and software ordering processes.
• Execute and track internal Information Technology purchase orders for the Work at home program.
• Produce and create reporting per requirements of the Information Technology Department in relation to the W@H program.
• After-hours on call support.
• Produce as required root cause analysis reports on outages in the W@H environment.
• Other duties as required. This role is developing and will be augmented as time progresses.

• Experience level: Experienced
• Minimum 3 years of experience
• Education: No Degree Required

• Desktop Support