07 Nov
Systems Engineer - Tech Consulting Senior
Michigan, Lansing , 48901 Lansing USA

Vacancy expired!

Systems Engineer - Tech Consulting SeniorConsultingRequisition # UNI00GJSPost Date 7 hours agoEY advises clients to understand,

architect, select and implement industry leading solutions required to

efficiently run their businesses, with a focus on Digital and Cloud. These

service areas span E-commerce, Solution Architecture, Mobile Applications,

Digital Platform Architecture, Digital Technology Strategy, and Digital IT

Operations.We

leverage technology, best practices and a high degree of business acumen that

has been compiled over years of experience to ensure the highest level of

execution and satisfaction for our clients. Once a Client has built a solution,

these systems need to be maintained and supported around the clock to ensure

that the Client’s realize the full value of their investments.The OpportunityManaged Services is a rapidly growing

area, so you will have plenty of opportunity to spread your wings and develop

your skillset to keep up with the ever-growing demands of the digital

landscape.Managed Servicesprovides operational and incident support across multiple technologies to ourcustomer base.

Asa member of the Managed Services team, you are expected to work closely withother team members across the globe and in multiple time zones, supportingmultiple Clients.

Asa member of the Managed Services team, you will occasionally be required to beon call, or to respond to Priority 1 incidents outside of your normal businesshours.

Your Key Responsibilities will include:Manage and Support EY’s Managed Services Clients:

Operational Support

Availability, and performance monitoring

Proactively monitor Client environment for issues

Execute deployments

Support environment administration, patching and tuning

Ensure Change Management processes are followed

Security management

Document environment configuration

Incident Support

Build out and manage 24/7 support plan for Clients

Respond and triage Client tickets opened under EY’s TicketingSystem and 24/7 Support Line

Manage Incidents: documentation, remediation, deployment

Handle events generated from system, availability, performancemonitoring

Support incidents according to SLAs

Support incident escalation process

Manage Client reporting

Maintenance and Enhancements

Work with Clients to prioritize and roadmap application maintenanceand enhancements

Provide solution architecture, requirements gathering, andapplication design

Assist Clients to identify appropriate technologies foraccomplishing their strategic technology goals.

Analyzing Clients’ needs and proposing customized solutions.

Develop technical and conceptual specifications in support ofthe overall application designs.

Macro design in support of the appropriate solution

Project Plan, Sprint Plan, Resource Plan, Financials, Risks,Scrums, Jira, Implementation Methodology (Joint with Project Manager)

High Level Design/Architecture, Integration Points

Client Leadership

Work with PMs to run daily scrums, weekly meeting and quarterly businessreviews

Work with PMs create and manage weekly financials and burnreports

Work with PMs to make sure we are achieving Client SLA’s, reporton SLA achievement to Clients

Managed Services optimization

When not on customer projects, work on MS processes and assetsto optimize managed services delivery

Technical pre-sales

Deliver quotes and estimates for MS Clients

Attend presales meetings as technical expert

Gather requirements and work with team to produce solutiondesign and project estimates

Create detailed plans and technical assumptions for project SOW

Technical recruiting

Conduct technical interviews with candidates for the ManagedServices practice

To qualify for the role, you must haveBachelor's Degree with emphasis on Computer Science, IT,Computer Engineering, MIS, or Mathematics

Excellent problem solving, leadership and client developmentskills

Strong oral and written communication skills, comfort leadingconversations with audiences of all level

Extensive experience in various technology stacks includingecommerce solutions. integration middleware, cloud platforms, and DevOps.

Self-starter and able to handle multiple tasks and priorities

Ideally, you’ll also havePrior consulting / managed services experience highly preferred

Master’s degree in one of the above areas preferred

Multilingual a plus

Whatwe look forWe’re interested in passionate leaders

with a strong vision and a desire to stay on top of trends in the Digital and

Emerging Technology space. If you have a strong passion for helping businesses

keep their production systems secure and performing at a high level, this role

is for you.Whatworking at EY offersWe offer a competitive compensation

package where you’ll be rewarded based on your performance and recognized for

the value you bring to our business. In addition, our Total Rewards package

includes medical and dental coverage, both pension and 401(k) plans, a minimum

of 15 days of vacation plus ten observed holidays and three paid personal days,

and a range of programs and benefits designed to support your physical,

financial and social well-being. Plus, we offer:The opportunity to manage a portfolio of talent within adesignated service line

A collaborative environment where everyone works together tocreate a better working world

Excellent training and development prospects, both throughestablished programs and on-the-job training

An excellent team of senior colleagues, dedicated to managing andvarying your workload

AboutEYAs a global leader in assurance, tax,

transaction and advisory services, we hire and develop the most passionate

people in their field to help build a better working world. This starts with a

culture that believes in giving you the training, opportunities and creative

freedom to make things better. So that whenever you join, however long you

stay, the exceptional EY experience lasts a lifetime.Join us in building a better workingworld. Apply today.EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Vacancy expired!


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