11 Nov
Helpdesk Associate
Vacancy expired!
job summary:Franklin, WI - ContractHelpdesk AnalystOur client's location in the Southwestern suburbs of Milwaukee is seeking a Helpdesk/Desktop Support person. This person will be responsible for the onsite support(most remote during COVID) and helpdesk support of the employees nationwide. The most successful candidates bring Windows and A+ experience with Customer Service focus. location: Franklin, Wisconsinjob type: Contractsalary: $18 - 24 per hourwork hours: 8am to 5pmeducation: Associates responsibilities:
- Provide Level 1 and Level 2 Service Desk/Desktop Support for all client technical issues.
- Provides local and remote technical support including, but not limited to:
- Password re-sets and unlock LAN accounts
- Remote desktop support
- Install and configure software and hardware on workstations - depends
- Computer software installation and deployment -
- Phone and e-mail technical support
- Diagnose and resolve hardware, systems software, and network problems
- Incident Management Documentation
- Monitoring, tracking, and communications throughout the lifecycle of an incident or service request.
- Classification and initial support
- Investigation and diagnosis
- Resolution and recovery
- Ability to lift/move computers, peripheral equipment and supplies (?50Lbs)
- Domestic travel required (?10%
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Associates
- CompTIA A+
- Customer Service
- Windows Troubleshooting
- Outlook
Vacancy expired!