Desktop Field Support Services Consultant

Position: Desktop Field Support Services ConsultantLocation: Flint, MI OR Oakland, MI OR Bay City, MI

• 6 - 8 years of technical experience in Desktop and Technical Support, Service Delivery including 2-3 years of experience in Medical Care/Hospital FS/IT Management.
• Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.
• Provide Smart Hands and Eyes Support for servers, network, and security devices in site locations, as per Client policies and procedures.
• Providing friendly and professional meet and greet and managing customer interaction during their entire experience at the ITSC
• Setting customer expectation ahead of possible allocation of case to ITSC agent if required
• Supporting customers on issues with Peripherals, and BYOD devices
• Provide information on IT/Client products and services
• Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)
• Software installation/troubleshooting
• Mobile Device Management and Mobile Application Management
• Support for Wireless connectivity, resolving performance issues, providing device connectivity and “value add” consultation for short “how to questions”.