15 Nov
Customer Service Call-Center
California, Sacramento , 95838 Sacramento USA

Vacancy expired!

nswers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.• Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).• Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.• Interfaces with team personnel, management, and customers in reference to customer service issues.• Completes• Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.Basic Qualifications• High school diploma or G.E.D.• 6 months minimum, prefer one or more years of customer service or other telephone experience• Experience working with organizational functions and personnel• Experience working with fax machines, computer software, and telephone technology• Experience working with and skilled in the use of help desk softwareOther Qualifications• Business and analytical problem solving skills• Communication skills• Ability to work independently

Vacancy expired!


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