16 Nov
Data Analyst Triage specialist
Vacancy expired!
- Triage, troubleshoot incidents / errors in 837 and 835 Healthcare claims EDI transactions.
- Perform initial triage of reported incidents in Trouble Tickets (Service Now) with a focus on incident definition, isolation and resolution via data collection/and analysis and prior incident pattern analysis.
- Ensure prompt follow-up on logged incidents with the applications.
- Write and run SQL queries on Oracle database to analyze data, connect the pieces to figure out where the problem lies.
- Person will be expected to resolve / debug over 50% of trouble ticket problems themselves. The rest, they will hand over to developer to fix but, will continue to track tickets through resolution.
- Document incident resolutions, escalations, and closures within the Incident tracking tool (One Stop system… similar to Service Now)
- Use good communication skills to communicate resolution to Person issuing the Trouble Ticket.
- Make recommendations on changes to the tenant plans interfaces to improve the overall customer experience.
- Create and run performance monitoring reports for end customers including SLA tracking reports.
- Accountable for specific (on time) deliverables as defined by the team and internal leadership.
- Collect and study data to reveal ways to improve a business, organization or government entity; or databases and the data entered into those databases. The data can involve almost any topic including claims, members, providers, customers, marketing, sales.
- Involved problem-solving, mathematics and computer skills and studying data on various systems. Managing master data, including creation, updates, and deletion.
- Managing and designing the reporting environment, including data sources, security, and metadata.
- Over 4 years of experience triaging, troubleshooting incidents / errors in 837 and 835 Healthcare claims EDI transactions.
- In depth understanding of 837 and 835 segments and loops
- 3-5 years’ experience with Oracle databases and optimizing output
- Candidate must have excellent problem solving capabilities as well as a strong understanding of mathematical techniques for working with technical system data
- Must be able to manage master data files, including creating updates and deletions as necessary.
- Must be able to manage and design reporting environments, including data sources, security, and metadata.
- Bachelor's degree in computer science, mathematics or related field preferred (or equivalent experience)
Vacancy expired!