Field Services Technician

- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals- IMAC support including large scale/bulk office moves/re-stack activities (all moves)- Support for Operating System, base load software, MS Office suite and other business application- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries- Support for the Mobility devices (Android/iOS/iPhone/iPads)- VIP and home-based office (HBO) user support- Imaging/Re-imaging end user systems on approved tickets- Supporting End User Device Lifecycle Management as per Client policies and procedures