Coordinator

Job Description

Effectively manage a quality control point for invoicing customers and paying vendors.

1. Assesswhen work was completed properly and pay vendors agreed upon amount
2. Add any additional payments that are required due to additional approved work
3. Invoice customers accurately and timely once jobs are completed
4. Collect customer payment information or purchase orders on jobs where it is required
5. Monitor calendar and ensure point of sale system is matching with install/delivery dates and accurate trip data is collected and entered

1. Order glass/window parts and pieces that are needed for service issues
2. Effectively resolve conflicts to the satisfaction of both the end user and the company
3. Verbally monitor non-inventory stock levels on service vehicles with Service Technicians and order additional products when necessary
4. Submit warranty issues with manufacturers
5. Learn the in and out process of the email box as a backup when volume is high or as a backup for absences
6. Learn the schedule application for high volume and absence backups as well as review for point of sale matching process

• Ability to build and maintain relationships with internal/external customers under any circumstance
• Knowledge of product installation
• Working knowledge of Microsoft Office and scheduling practices

• 1 year proven customer service experience serving internal and external customers

• Exemplify defined company values
• Adopt composed demeanor in time sensitive and high volume situations
• Develop and maintain positive working relationships with others
• Driven to learn and adapt to change
• High customer service ethic (internal and external customers) - is passionate about exceeding customer expectations and improving service levels

This role description has been designed to indicate the general nature and level of work performed by the individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all accountabilities, responsibilities, skills and qualifications of those assigned to this role

Qualifications

• Must pass all required company drug screens as part of drug-free workplace
• High school diploma or general education equivalent (GED)

Additional Information

All your information will be kept confidential according to EEO guidelines.