Decision Support - Bilingual Customer Service

Job Description

1. Bilingual English-Spanish
2. Contacts patients by phone and/or email to obtain pending documents
3. Verifies information given initially is accurate
4. Takes incoming calls from patients
5. Maintains a large caseload with minimum or no delinquencies
6. Reviews that collateral information is obtained prior to advancing case to next level
7. Performs other duties as required by management

Qualifications

1. High school diploma or GED
2. Type 30 WPM with accuracy
3. Bilingual (English/Spanish)

Some college and/or knowledge of government assistance programs.

Additional Information

1. Customer/Client Focus 4. Technical Capacity
2. Communication Proficiency 5. Ethical practice
3. Teamwork Orientation 6. Time Management

This position has no supervisory responsibilities.

This job operates in an office setting. Telecommuting is optional. Must follow telecommuting guidelines.

This is a full-time position. Typical days and hours of work are Monday thru Friday, 8am to 4:30 pm. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 40 hours each week to maintain full-time status.

$12.90

No travel is expected for this position.