Senior Field Service Technical Support Engineer

Date Posted:2020-10-29-07:00Country:United States of AmericaLocation:HCA99: Field Office - CA Remote Location, Remote City, CA, 06032 USAThis role is responsible for serving our North American customers from a strategically located remote office, the ideal candidate will have a strong background in aviation and possess an extensive array of experiences that relate to various aircraft and avionics systems. Primary Responsibilities:Provide remote and onsite technical support for customers that require avionics, satcom and cabin network equipment configuration for ARINC Direct services.

Provide remote and onsite troubleshooting support on above systems, liaising with various equipment OEMs to resolve customer issues in a timely manner. Able to demonstrate a logical and well developed troubleshooting methodology, cultivated from years of on-aircraft experience.

Provide onsite technical support for customer modifications, upgrades and equipment installations.

Act as primary technical support contact for specific customers/regions and be responsible for any technical issues raised; be able to establish and grow strong customer relationships with maintenance personnel and contacts at all corporate levels.

Act as secondary support for other US Field Service team members in order to help cover issues and provide additional expert knowledge where necessary.

Provide support and advice to the sales team; engage in a technical sales role when required.

Help to compile and maintain configuration and troubleshooting guides, ensuring the group’s technical resources are kept up to date.

Maintain level of expertise on all OEM’s datalink, satcom and cabin network equipment, in order to ensure swift resolution of customer issues.

Conduct in-depth technical training to customers in a variety of training environments, with a high standard of presentation skills, remotely or at Customer premises.

Maintain familiarity with all ARINCDirect services to enable discussions with existing and prospective customers to promote all of the company’s offerings.

Be able to work on their own initiative, manage their own travel and support requirements, build good relationships with other team members and foster a strong mutually supportive attitude within the team.

Basic Qualifications:Experience working with aircraft avionics systems.

Expertise in Satcom and cabin networking systems

Must be able to travel (upto 70%) with short notice to a customer location (generally >24 hrs notice).

Bachelor’s degree and 5 years of relevant experience OR Advance degree and 3 years of relevant experience OR In absence of a degree, 9 years of relevant experience is required.

Preferred Qualifications:Motivated self-starter with problem-solving talent, must be able to self-manage and work independently.

Communication and interpersonal skills and ability to prepare and present technical reports and briefings in a clear and concise manner to internal and external customers.

Detail-oriented, organized with the ability to work on multiple accounts and activities simultaneously.

Ability to work well in a dynamic environment and to anticipate and mitigate problems; excellent conflict resolution, troubleshooting and diagnostic skills.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Collins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACESome of our competitive benefits package includes:Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement

Life insurance and disability coverage

Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

Ovia Health, fertility and family planning

Employee Assistance Plan, including up to 5 free counseling sessions

Redbrick - Incentives for a Healthy You

Autism Benefit

Doctor on Demand, virtual doctor visits

Adoption Assistance

Best Doctors, second opinion program

And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the U.S.)

Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.Apply now and be part of the team that’s redefining aerospace, every day.Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and TermsRaytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.