Desktop Support

DPP is seeking a Help Desk (3rd Shift) candidate for our client in Lansing, MI. This position is responsible for initiating Incidents for the clients Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Incident investigation. Required Skills:

• Work cooperatively with others in a team environment to meet the expected levels of customer service.
• Ability to operate information systems input devices.
• Ability to conduct training and informational sessions.
• Knowledge of data communications networks.
• Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment
• Ability to identify and resolve problems associated with operating system malfunctions.
• Ability to key in coded information and instructions.
• Ability to perform the most complex information technology technician assignments.
• Ability to work under stressful conditions.
• Ability to use Microsoft Office products
• Experience with computer room environmental and/or Help Desk