19 Nov
Microsoft Modern Workplace Solutions Specialist - Remote
Vacancy expired!
- High degree of competency in Microsoft 365 services with a focus on Teams and Enterprise solutions
- Creation of highly performing environments to achieve excellent customer experiences
- Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references
- Ability to deliver well-crafted bill of materials and statements of work on client projects and design builds in the Microsoft Solutions stack
- Able to adapt with the quickly evolving Microsoft Cloud
- Work in tandem with management on making key decisions on how to manage and roll out Microsoft Solutions
- Identify customer business requirements and translate them into design concepts to show the business value of Microsoft Modern Workplace and parallel technologies, including TCO and ROI evaluations
- Understanding of basic networking concepts and integration to LAN/WAN technologies
- Responsible for the management and upkeep of Microsoft Modern Workplace systems for delivery of services
- Maintain strong knowledge of Microsoft Cloud solutions and lead design relative to implementing technologies that comprise Workplace services and solutions.
- Gather requirements, design, and deploy solutions to meet business needs.
- Design onboarding and migration projects as a technical lead
- Integrate Microsoft Modern Workplace components into client's hybrid and SaaS business processes and systems
- Occasional update and management of scripts
- Management and responsibility of ancillary systems such as email security, backups, and security
- Assist in regulatory audit (PCI, HIPAA, etc.) remediation and design
- Respond to support queues promptly and document incidents accurately and simultaneously in to the case management system.
- Monitor and enforce system security guidelines for clients, in particular where they involve Microsoft resources
- Provide exceptional customer service to all clients.
- Proactively support and maintain effective user relationships by educating clients on system capabilities, including adoption services.
- Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
- Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.
- Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
- Acquire and maintain knowledge of relevant Microsoft services and support policies in order to provide technically accurate solutions to customers.
- Assist to develop internal documentation and procedures related to specific customer environments.
- Participate as a level 2 escalation point in conjunction with the Operations Manager and Solutions Delivery Manager in after-hours (247) support on-call rotation
- BS degree or equivalent experience
- Strong working knowledge Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory
- Strong working knowledge of Microsoft Security Solutions
- Strong working knowledge of general networking concepts
- Deep understanding of email systems, their configuration, and troubleshooting of various components, including, but not limited to, Microsoft Exchange, mail delivery, SMTP, POP3/IMAP, messaging queues, anti-spam solutions, and email security
- Experienced with Windows Server Operating Systems
- Extensive experience in migrating clients and services into the Microsoft Cloud
- Customer focused
- Understanding of IT processes and procedures concepts
- Excellent troubleshooting capabilities
- Strong analytical and problem-solving ability to effectively prioritize and execute tasks
- Good written, oral and interpersonal communication skills
- Ability to work within an on-call rotation as well as nights and weekends
- Highly self-motivated and directed with keen attention to details
- Ability to work both independently and in a collaborative team environment
- Ability to grow and learn new technologies
- Closed Sales Opportunities - A significant portion of this position will require a technical pre-sales component where the candidate will work in conjunction with sales representatives as part of discussing, designing, and presenting various solutions to clients. A portion of these opportunities are paid out to the candidate on closed and won opportunities. This is estimated to be $34,800 per year achieving a $1.2m sales budget. (Calculated based on a $1.2m sales budget, and a mix of 60% new sales to existing clients and 40% sales to net new clients). Existing clients pay a 2.5% return on annualized gross sales and new label clients pay a 3.5% return on annualized gross sales. There is no cap on sales incentives
- Professional Services - Department utilization and attainment to our annual budget. This is estimated to be $1,000-3,000 per year (varies on attainment of the department for professional services activities)
Vacancy expired!