Customer Care Specialist

OverviewWindham Professionals Vegas is growing!Come grow with us!Windham Professionals, Inc. is hiring experienced Customer Care Specialists for our Las Vegas, NV location. Recognized in 2018, 2019, and 2020 as a Training Top 125 Winner, Windham is not your average accounts receivable management and customer care firm. Windham was built over 38 years ago and is a place where you will find great people, a collaborative work environment, a fun and exciting culture filled with employee engagement activities, and the room to grow your career as far as your talent and ambition will take you.Note: Due to the COVID-19 Emergency, this job will be temporarily worked from home according to the Work at Home Policy and Agreement requirements and will resume in the Las Vegas, NV location when transitioned back to the location and released from any state stay-at-home orders.Why work at Windham? Top benefits include:Rewarding and Competitive Pay

Employer paid training – Training Top 125

Referral bonuses

Medical, dental, and vision insurance

Flexible Spending Accounts for Medical or Dependent Care expenses

Health Savings Accounts when enrolled in an eligible health plan

Company-paid life insurance and long-term disability coverage

Optional short-term disability and additional life insurance coverage at a low cost

401(k) match and profit share potential

Employee assistance program

Employee discounts with local business partners

Financial Wellness program – we help you make dreams come true!

Live Health Online available to all employees and their dependents

Windham Living Well program – integrating physical, nutritional, emotional, and financial health

Free parking

ResponsibilitiesThe Customer Care Specialist is accountable for effectively and efficiently manage a large volume of incoming calls, making outbound calls, processing emails, and/or responding via chat for 1 st Party customer care accounts. These accounts cover various lines of business. The Customer Care Specialist acts as a liaison, provides information, and resolves any issues or concerns that our clients might face with accuracy and efficiency. The goal is to ensure excellent customer service standards and maintain high customer satisfaction to customers.Receive and respond to customer inquiries via email and/or chat

Make outbound calls as necessary to address and/or follow up on client inquiries/issues

Provide valid and accurate information to customers with the resources and tools provided

Follow communication procedures, guidelines, and policies of Windham and their clients

Reinforce high customer service standards to maintain excellent customer satisfaction

Handle all methods of communication in a transparent manner.

Perform other duties and special projects as assigned.

QualificationsAbility to escalate those calls that cannot be answered by FAQ’s (frequently asked questions)

Ability to organize information in a clear and concise manner

Strong analytical skills and detail-oriented aptitude

Strong communication / time management skills

Superior customer service skills for dealing with internal/external customers

Ability to communicate effectively both verbally and in writing

Ability to work in a fast-paced team environment

Bilingual, English/Spanish speaking a plus.

Knowledgeable in Excel and Microsoft Office

Knowledge of university Student Information System (Banner, PeopleSoft) a plus.

If you are looking to thrive in a challenging, fast paced, growth-oriented environment, consider joining our company as we are on the cutting edge of new growth and creating a world class business services organization.Windham is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.Job Locations US-NV-Las VegasPosted Date 10 hours ago (11/18/2020 10:56 AM)Job ID 2020-1783# of Openings 10Category Collections