20 Nov
Desktop Field Support Services Consultant
Vacancy expired!
Position: Desktop Field Support Services ConsultantLocation: Flint, MI OR Oakland, MI OR Bay City, MI
Minimum experience –- 6 - 8 years of technical experience in Desktop and Technical Support, Service Delivery including 2-3 years of experience in Medical Care/Hospital FS/IT Management.
- Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.
- Provide Smart Hands and Eyes Support for servers, network, and security devices in site locations, as per Client policies and procedures.
- Providing friendly and professional meet and greet and managing customer interaction during their entire experience at the ITSC
- Setting customer expectation ahead of possible allocation of case to ITSC agent if required
- Supporting customers on issues with Peripherals, and BYOD devices
- Provide information on IT/Client products and services
- Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)
- Software installation/troubleshooting
- Mobile Device Management and Mobile Application Management
- Support for Wireless connectivity, resolving performance issues, providing device connectivity and “value add” consultation for short “how to questions”.
Vacancy expired!