21 Nov
Help Desk Support Specialist
Vacancy expired!
We have an exciting opportunity for a Help Desk Support Specialist with our industry-leading client in Oak Ridge, TN.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a Secret Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:- Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online.
- Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledge-base documentation.
- Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more.
- May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and all troubleshooting performed.
- Maintains and updates records in Incident Management and Service Request system.
- Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat
- Interim Secret is needed to start as well as both the ITIL and Sec+ Certifications need to be completed within 1 month of start date.
Vacancy expired!