GENESYS - ENGINEER (Framework, SIP Server, Routing)

Dear Candidate,

• Production support role position will need to have the ability to analyze and troubleshoot, monitor system performance via GAX & GA, recreate production issues in a non-production environment, and provide solutions to such issues.
• Provides shared Tier 1 production support and possibly talking with call center personnel and managers to explain issues and potential solutions.
• Provides custom reporting solutions requested by the call center.
• Responsible for providing solutions for longer term enhancements requested by the contact center and support staff to include detailed design documentation, solutions, deployment, and post production verification documentation.
• Recommends performance and reliability improvements and enhancements to the contact center.
• Develop Routing and or IVR Composer applications for the contact center.

• 3+ years of hands-on work experience as GenesysEngineer.
• Hands-on work experience with Composer for IVR and Routing Applications.
• Deployment and configuration of Genesys Voice Platform and its integration with Genesys Framework.
• Log review of SIP Server, URS, Stat Server and other Genesys applications.
• Troubleshooting and fixing of Genesys Environment Issues.
• .Understanding of Infomart, Pulse, IVR and Routing Composer Applications, and GA/GAX administration.

• 7+ years of Genesys CTI, Framework, CME, SCI, Genesys Administrator, SIP Server, T-Server, Genesys Voice Portal, Orchestration Server, Workforce Management, Genesys Interaction Workspace, IWD, GIR.
• 7+ years of Windows Server 2003/2008, Windows Server 2012/2016, Linux, Unix
• 5+ years of IIS, Apache Tomcat
• 5+ years of MySQL, Oracle • Strong Genesys Framework 7.6, 8.x, and Genesys Voice Platform 7.6, 8.x experience.
• Integration of GVP with Framework 7.6, 8.x experience.
• Provisioning of IVR Applications on GVP Platform experience.
• Deployment of Genesys Workforce Management required.
• Deployment of Genesys Routing and GIR required.
• Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace).
• Proficient in tools like Composer ,Eclipse, IRD (Interaction Routing Designer), CCPulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir.
• Database knowledge pertaining to SQL and Cassandra
• Experience in development and production support of IVR applications with VXML and Java (Nuance Development Framework / Voice Portal preferred).
• Strong working knowledge of deploying applications on Websphere and Tomcat.
• Computer Telephony Integration (CTI) experience with Genesys SIP platform
• Core java + REST/SOAP automation and development
• Experience working in an Agile environment
• Experience in installation and support of Genesys GIR