22 Nov
Service Desk Analyst(Service Now)
New York, Syracuse , 13210 Syracuse USA

Vacancy expired!

UCI's Direct client is looking for a Helpdesk/Service desk analyst to work for our direct client at Albany, NY.

1.

36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.

2.

36 Months experience of reviewing and enforcement of Security compliance policy and procedure.

3.

36 months experience documenting/writing training materials.

4.

36 Months developing and delivering employee training materials.

5.

36 Months experience troubleshooting access issues, permissions and individual accounts.

6.

36 Months in a Supervisory role.

7.

36 Months experience with hands on troubleshooting of hardware, Windows 10 OS and applications.

8.

36 Months experience using ITSM service desk ticket system or equivalent.

9.

36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.

10.

36 Months experience supporting NY.gov trust levels.UCI is an award winning, minority and women owned certified business with a 20-year successful track record of providing high quality information technology services to our clients and our business partners. UCI specializes in placing IT consultants with a focus on serving the Public Sector, Utilities, Transportation, Health & Human Services, and Financial Services Industries. Our Vision is to be our customers IT services provider of choice; satisfying their needs by exceeding expectations through excellence delivery while maximizing value. Our Values are the basis for our actions; they are commitments we make to our customers, employees, and partners. We strive to develop sustainable relationships based on trust, responsiveness and accountability.

Vacancy expired!


Related jobs

Report job