22 Nov
Sr. ServiceNow Engineer
Vacancy expired!
- Assists in the development of information system strategies and IT Service Management platform (ITSM)
- Proactively identifies areas for improvement for ITSM and initiates the appropriate action
- Develops and documents procedures and standards and identifies where procedures are not aligned with Audit controls
- Provides tiered ServiceNow application support for end users and troubleshoots technical problems such as application performance issues
- Gathers and reports on platform metrics in order to identify trends that warrant attention
- Works with vendors to deliver updates, resolve issues, and manage the product lifecycles
- Researches and designs ITSM service standards
- Connects ServiceNow with other platforms via APIs
- Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies
- Perform and support ServiceNow upgrades.
- Mentor and train business partners to enable self-service of ServiceNow features.
- Consults with business analyst/project manager to develop appropriate technical solutions which involve ITSM processes
- Advises on options, risk and impacts on business processes and technical architecture
- Communicates technical problems and solutions to both technical and non-technical audiences
- Consistently arrives promptly to work the assigned schedule
- Maintains discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
- 5+ years of experience of ServiceNow administration and development
- College degree in Computer Science, Information Management, Business Administration or related field or equivalent related work experience required
- ITIL certifications and ServiceNow certifications
- Proven record in successfully delivering large, enterprise scale ITSM capabilities and driving service management platform strategy for an enterprise
- Working knowledge of JavaScript, AJAX, jQuery, CSS, HTML5, relational databases and SQL, and web-based architecture
- ServiceNow development processes experience and architecture would be a plus
Vacancy expired!