Front Desk Coordinator
Vacancy expired!
Full Job Description
Rehabilitation Medicine Associates, PC
Front Desk Coordinator
Position Title: Front Desk Coordinator
Position Status: Non-exempt Supervises: None
Position Requirements:
High School Diploma or equivalency.
Training or additional education in medical office preferred.
One-year customer service experience, medical office/front desk experience preferred.
Demonstrated ability to communicate effectively, both orally and in writing, and to relate in a positive, courteous, and caring manner to staff and clients.
Knowledge of basic office procedures and equipment, confidentiality, filing, telephone etiquette, and ability to use computer programs to include Word, Excel, and other Microsoft products.
Ability to work independently, remain self-motivated, promotes a spirit of cooperation and cohesiveness among co-workers.
Position Summary:
Under the general supervision of the Front Desk Supervisor or Designee, the Front Desk Coordinator performs all functions related to the operation of the front desk.
Essential Functions
Greets patients and all others upon arrival at the front desk.
Answers or directs patient questions.
Reviews financial expectations with patient, and billing questions and summons pre-registration personnel when necessary for assistance.
Reviews and updates patient demographic information, assist billing by confirming patient information as accurate at time of check in.
The front desk coordinator assists the billing process by making sure necessary paperwork is on file for the scheduled appointment
Alerts Medical Assistant/Therapist / Technician upon the patient’s arrival.
Assures everybody in the lobby has been assisted.
Keeps track of daily schedule for any changes such as cancellations, no show and rescheduled appointments.
Distributes over the counter medical records and/or X-ray / MRI films as appropriate.
Assists patients with medical record requests by providing Medical Records Release forms and insuring its proper completion.
Assists with patient complaints as able.
Schedules follow up appointments as requested by physician / providers/ therapists.
Open, balances & maintains cash drawer throughout the day and at the end of the day, utilizing necessary forms, balance the cash drawer.
Collects fee for rendered services.
Reviews and processes incoming voice mail messages
Prepares for next day services by printing encounter forms.
Print labels for charts.
Assist with completing and turning in daily Encounter forms.
Assists patients with prescription requests, insures patient has proper identification for pick up of prescriptions, as well as maintaining the outgoing prescription log book.
Monitor and clean up the reception area, as time permits.
If needed, assists Appointment Scheduler with physician/provider appointment confirmation calls.
Remains familiar with and adheres to published company policies.
Nonessential Functions:
Performs other position-related duties as assigned.
Front desk coordinator in Physical Therapy and Imaging, may have other duties as assigned, related to their specific area.
Working Conditions:
Work is performed primarily inside an office setting with heated, ventilated, and well-lighted environment.
Job is considered low-risk for hazard exposure.
Vacancy expired!