23 Nov
$14/hr - Financial Customer Service
New Mexico, Albuquerque , 87101 Albuquerque USA

Vacancy expired!

GET TO KNOW ALORICAAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative – so be ready to tag in!You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIESMentors other Customer Service RepresentativesTracks call-related information for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesAnswers complex and/or escalated calls from customers in a polite, courteous mannerDetermines the best way to resolve individual customer concerns and authorize specific policy exceptions.Calmly attempts to resolve and de-escalate any issuesUpsells to customer as necessaryWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holidayRetirement planning options (401(k))Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.So what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:High School Diploma or GED required; college degree preferredMinimum of 1 year of customer service experienceFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a timeStrong technology skillsAnalytical with strong attention to detailProblem-solving abilityExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork EnvironmentA climate controlled, contact center environment—filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemIn response to the COVID-19 Pandemic, we are working to move employees to temporarily work from home. In order to work from home during this time, the following are equipment requirements:Equipment QualificationsAt home positions will require you to independently have access to the following equipment:Laptop/desktop (no older than 3 years)Windows 10High Speed InternetInternet Speed: High Speed internet access, 2MBPS upload/download minimumSound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)Equipment and Internet Speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of PC testing does not necessarily disqualify you from considerationPhysical DemandsConstant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.You ready? Let’s do this.About Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.APPLY NOW

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