Deskside Support Engineer with TS/SCI (poly preferred)

REQ#: RQ72606Travel Required: Less than 10% Public Trust: None Requisition Type: Regular • Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures.• Understands minor system tasks (e.g., loading software, rebooting, systems) in support of software and hardware maintenance and operations functions• Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)• Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W• Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services• Provides technical assistance to responding field service personnel

• Ability to communicate effectively and interact with customers