24 Nov
New College Grad - Customer Technical Support Engineer - 1954
New Jersey, Roundrock 00000 Roundrock USA

Vacancy expired!

Job Description

KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for an Engineer I, Customer Technical Support, SSD BU

to work in our Austin, TX office.This role reports to the Director, Customer Technical Support, Central Region, SSD BU.

Responsibilities:

  • Work alongside lead qualification engineer to help assist in qualification of KIOXIA SSD SAS/SATA/NVMe products.
  • Engage with the customer and engineering teams to develop qualification test plans, determine equipment and drive quantities, work with internal resources to meet these requirements and develop schedules that meet the customer's needs
  • Assist in reviewing technical documents and delivering them to our customers as well as our internal engineering teams
  • Build and monitor active action items lists that enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
  • Candidate will work with multiple SSD products as leading technologies in the industry. Opportunity to interface with engineers working in other facets to expand technical knowledge.
  • Maintain and manage test setups and execute test plans for our Tier 1 customer servers and storage platforms.
  • Perform first-level failure analysis on SSD drives which fail during qualification and drives returned for urgent field issues.
  • Generate test reports and provide timely updates to both our customer and internal support teams.
  • Drive implementation of corrective action with engineering and close issues with the customer.
  • Perform other duties related to the support of our products and customers in this region

Requirements:

  • Familiarity with NVMe interface as well as a working knowledge of SAS/SATA interface, storage architectures, operating systems, and RAID file systems
  • Knowledge of server and storage architectures
  • Excellent verbal and written communication and customer engagement skills
  • Self-directed and motivated to consistently deliver high-quality work product
  • Exceptional organizational skills.
  • Proficiency in Office tools such as Word, Excel and PowerPoint
  • Must be able to effectively prioritize and complete simultaneous issues and tasks in a dynamic environment
  • Experience with SAS/SATA/NVMe protocol analyzers would be a plus.

Education:

  • Preferred B.S. / M.S. Degree/MS in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science)-no more than 2 yrs. of additional experience.

Req#

1954; #LI-JV1

Additional Information

KIOXIA America, Inc.(formerly Toshiba Memory America, Inc.) is the US-based subsidiary ofKIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.

We are an Equal Opportunity Employer including: Minorities/Women/Individuals with Disabilities/Protected

Vacancy expired!

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