1309181 Customer Delivery Program Manager

Must be a US Citizen and eligible for a U.S. Government Security ClearanceWhat You’ll DoThis position is for a US Public Sector Program Manager who will be accountable and responsible for managing Delivery business across multiple Markets (Department of Defense, National Security Office, Federal Civilian Agencies, State and Local Government and Education) and USPS Delivery Technical Resource Domains. This position is a key enabler through monitor and control of our services portfolio across the Markets. You will partner with the Vice President of USPS Delivery Services to drive consistency in portfolio management and summary reporting. You’ll be responsible for the business cadence and partner with the Market Leaders to ensure strategy and current status are reported.Responsibilities include:

Coordinate business status across USPS Markets

Partner with the Delivery Leader (VP) in developing strategy incorporating both Americas and USPS initiatives

Portfolio Management of all the USPS Portfolios working with the Operations team to update and keep scorecard metrics visible

Integrating with Customer Success to enable the entire CX lifecycle and leverage for Delivery specific strategies

Coordination of PMO and U.S. Public Sector strategy and execution to successfully deliver and increase the level of Program and Project Management performance within the market

Demonstrate excellent communications capabilities, business insight and resource management

Integrating with Customer Success to enable the entire CX lifecycle and leverage for Delivery specific strategiesWho You’ll Work WithYou will have the capabilities to handle challenging demands from internal and external partners while still able to help the team deliver successful outcomes in-scope and within budget. Must be able to drive focus on the portfolio and program tactical activities but can also see the overall strategic objectives of the market customers and business, and how it fits into the larger picture. Excellent communications skills with strong leadership capabilities in portfolio management to drive team members to success. A driving personality with a competency to adapt personalities to different stakeholders and Customers is a requirement.Who You AreMinimum Requirements:8+ years of experience as a US Public Sector project or program manager

PMP or higher certification

Bachelor’s Degree in Business or Engineering or a related field, MBA or Master’s degree preferred

Excellent team managerial experience or have experience leading project or cross-functional teams, especially in a customer-facing environment

Extraordinary Project Management Skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM skill sets

Experience with navigating various environments where culture and structure vary within the organization with political navigation skills

Proficient in the following software tools: Microsoft Project, Excel, Word, and Power Point

Formal Project Management knowledge and experience is a plus, including PMP certification

Commands unspoken authority and respect through competent participation in the business

Market Leader / Executive Presence providing Executive Partnership

Systems analysis / logic-based thinking incorporating success strategies while emphasizing the need for customer focus in all Delivery activities

U.S. Security clearance preferred

Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!LI-VL1

dicesvsCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.