26 Nov
AMS Digital Support Developer
Vacancy expired!
- Responsibilities include technical problem solving, application management and operations engaging in the day-to-day support of systems.
- Responsible for day to day technical support of client portals, reservations systems for electric vehicle launches, and coordinating with internal and external organizations for development and support of related applications
- Ensuring that the agreed IT service KPIs are met or exceeded
- Contribute to maintaining a list of standard IT service options, processes, and agreements
- Support appropriate IT service continuity plans have been made to support the business and its continuity requirements
- Solve and identify improvements to reduce the number and the severity of incidents and problems on the business
- Development of small changes and maintenance to applications
- Ensure that standardized methods and procedures are used for efficient handling of all system changes
- Contribute to the installation of changes to IT systems
- Effectively manage expectations of the business partners during the planning and rollout of new releases
- Collaborate with 3-to-5 subject matter experts (SMEs) to balance small development projects, expert consulting provided to larger projects and resolving severity 2 and 3 incidents
- Act as a trusted “technical” advisor and “go-to person” for the process owners for application management and supporting technologies.
- Maintain a profound understanding of business strategies and processes, and their associated applications
- Experience in an AMS or system-level support role, with familiarity in best practice service management (ITIL) processes.
Vacancy expired!