Desktop Support Technician - A+

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Contract to Hire Opportunity The Desktop Support Tech in this position uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Work schedule will be Monday-Friday, 8 AM-5 PM with on-call rotation required.Overview:

• Providing desktop support to a manufacturing facility with multiple building on campus
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Customize communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Prepare reports for analysis
• Experience supporting PC hardware and software, server and network equipment; as well as server application support and monitoring

• Customer support experience required
• A+ Certification required
• 3-5 years of previous desktop support experience working from a ticket management system
• Good communication skills
• Must have work experience in server, application, and network support within an enterprise
• AA degree or equivalent combination of education and experience
• Solid experience and understanding of IT services and products
• Ability to transform technical IT language into terms everyone understands
• Relatable with customers and impeccable with follow-through
• Not intimidated by problems you ve never seen before - confidence is key!
• Hungry to work hard and hungry to grow your career!