27 Nov
Car Insurance - Telesales Assistant Manager
West Virginia, Westjakarta 00000 Westjakarta USA

Vacancy expired!

Job Description

  • Manage overall operation on the call center and logistics
  • Strategically hire, train, and manage Operation teams
  • Implement and refine process and procedures to improve overall operations and meet SLA’s
  • Partner with product team to determine how technology help to streamline day to day operation.
  • Previous experience managing and optimizing call center and logistics is highlyproffered.
  • Analyze key operations metrics to determine KPI and SLA for operation team.

Qualifications

  • 5+ years of Telesales Experience in Car Insurance
  • Experience hiring and developing a telesales and logistic team.
  • Experience coordinating projects &campaignsacross teams.
  • Ability to multitask and execute in a fast-paced, team-oriented environment
  • Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
  • Strong problem solving skills and ability identify root causes
  • Working knowledge of medium-large operations in bank or insurance call center
  • Bonus Points: Experience in managing large scale operation teams either in bank or insurance call center

Vacancy expired!


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