Supv, Technology Solutions

GCI's Technology Solutions Supervisor provides supervision and leadership to techicians working within the company’s Industry Solutions group that will serve clients resolving technical issues regarding maintenance, installs, networkwork environments throughout the state of Alaska. Position requires a high level of specific discipline expertise, knowledge of other technology disciplines, and the ability to make decisions independently on significant problems. Position provides leadership, oversight, and mentoring to junior technicians, as well as support to external groups as required.Essential Duties of Position: This position requires to:· Fully own the mission, goals, operations, and results of the department. This responsibility is non-delegable.· Provide strong leadership to direct and indirect reports. This leadership includes generating enthusiasm and shared commitment; identifying and setting new directions; teaching, growing, and empowering; owning outcomes; and leading by example. This responsibility is non-delegable. Specific leadership duties include:(1)

Participates with Senior Management to establish & promote the vision and tone for the department, consistent with company culture and mission; (2) Establishing clear goals and performance expectations. (3) Hiring individuals who can accomplish those goals and meet those expectations, and providing them the open communications, training, tools, and mentoring they need to be successful and develop professionally, and a development path commensurate with capabilities and potential. (4) Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees. These processes include annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination.30% Responds to employee and customer issues, problems, viewpoints and suggestions, providing regular one-on-one assistance and coaching and advocacy to appropriate management and departments.30% Oversee and lead a team of technicians and mentor junior technicians, in executing complex equipment installation. Ensuring implementation, adoption and operational success of various network software/hardware peripheral devices, management and monitoring systems.20% Create necessary proceedures to document processes to ensure client satisfaction 20% Support and promote the companies Declaration of Principles ensuring professional customer service performance is in line with company standards by motivating, monitoring, coaching, disciplinary action and scheduling for work center coverage, to include leave requests, extra hours and temporary staffing. Responsible for hiring, leading, developing and managing the performance by those reporting to this position; establishes and communicates clear performance expectations, makes recommendations for salary increases. Provide timely annual performance reviews to all direct reports, and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers or disciplinary actions up to and including termination. Maintains union free workforce through effective communication and regular feedback to employees regarding their performance against expectations, and use of effective performance recognition of groups involved. Job Qualifications:Knowledge, Skills and Abilities:· Supervisory skills: demonstrated ability to monitor, motivate, evaluate, schedule and improve performance individually and departmentally; demonstrated ability to identify, schedule and provide training needs and assess career development to motivate staff and enhance overall workforce productivity, flexibility and profitability.· Ability to work with multiple priorities and meet deadlines. Highly self-motivated , organized and independent in work practices· Interpersonal skills: Demonstrated ability to work well with others under stressful, time restricted conditions, displaying integrity, patience and tolerance and promoting teamwork and individual excellence.· Communication skills: Demonstrated ability to: listen effectively to obtain technical information; verbally communicate (over the telephone, one-on-one and group presentations and training) technical requirements and expectations, time scheduling information, service/performance standards; prepare accurate and decipherable written reports, findings and recommendations. · Time Management skills: ability to schedule equipment and personnel to maximize productivity and meet priority deadlines.· Analytical skills: demonstrated ability to interpret and apply written policies, procedures, and technical guidelines; identify inconsistencies between existing and updated information/documentation/procedures and suggest amendments/corrections to maintain uniformity, consistency and accuracy.· Computer knowledge: Proficiency with Windows based applications, at least one customer service billing database, and Internet applications.· Technical knowledge: Proficiency with installation and maintenance of diverse telecommunications infrastructure including but not limited to: RF systems, IP/Ethernet systems, IPS/OSP systems, Industrial process, automation and network management systems. · Ability to embrace and implement GCI’s Statement of Principles.· Must be able to maintain confidential proprietary and customer account information as well as the company’s long term planning information.Years of Experience required to meet minimum qualifications: Minimum six years professional technicial experience in Windows Networking, Core Networking, or Telecommunications experience, to include:two years in supervisory/management or leadership role. Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Bachelor’s Degree in Computer Science Technology or relevant field required. Or a combination of applicable work and/or education sufficient to perform th edutes of the job may be substuted for the degree on a year for year basis.Certifications: Industry specific certifications are highly valued and can contribute toward education.Reporting Relationships:Position reports to: Assigned to Manager at time of hireNumber of Direct Reports (if applicable): Up to 12Physical Requirements: Office Position: Ability to perform sedentary work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs.Working Conditions: Position will be based in Anchorage with extensive remote travel. Work conditions can be subject to adverse weather and driving conditions typical for the Alaska seasonal environment. While not in the field, desk position could involve data input on computers, heavy telephone usage interaction with customers, Vendors and other employees. Must be able to travel and meet with customers at their locations throughout their assigned territory and be willing to work flexible hours. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.§ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.§ Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.Driving Requirements (if applicable): Must possess and maintain a valid driver’s license and a satisfactory driving record.EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.