Client Service Assistant

Job Description

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $38000 - $48000 per year.

• Answering and directing customer quaries.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer

• Update customer information in the customer service database during and after each customer itneration

• Assists in marketing budget development and cost tracking.

• Implemented quality communication, customer support, and product representation for each client.

• Stay abreast of assigned client workflow documents and modify daily work as indicated

• Strive to reach weekly team goals

• Strictly adhere to company compliance standards and attend all required training

Qualifications

• Bachelor's degree with the business-related focus required.

• Customer service experience (1+ years)

• Personnel management experience (1+ years)

• Ability to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers may present.

• Effective communication: both written and oral.

• Ownership of issues until successfully resolved.

• Proficiency in MS Office suite (Excel and PowerPoint are a must)

Additional Information

All your information will be kept confidential according to EEO guidelines.