28 Nov
Genesys Developer
Vacancy expired!
- 6+ years of experience in Contact Center Technology using Genesys Framework.
- Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory
- Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
- Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
- Expertise on Genesys Rules System
- Development of Rules using Genesys Rules Developer Tool (GRDT)
- Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
- GRAT Audit Trial
- GRE Cluster etc.…
- Application logs troubleshooting such as:
- SIP Server/T-Server (T-Lib)
- SIP Messaging
- Universal Routing Server
- Orchestration Server
- Stat Server
- GVP Components
- Genesys Rules Engine
- Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.
- Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
- Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
- Working knowledge in the installation and configuration of the Genesys suites is a plus
- Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus
- Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
- Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus
- Knowledge on Genesys SDK development is a plus
- Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.
- Good communication skills (Written and oral).
- Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks
- Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT
- Trouble Shooting: SIP server/ T-Server
- Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.
- Responsible for delivering high quality Voice and CTI.
- Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.
- In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications.
- The position will require off hours support as needed.
- Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily.
- B.E/B.TECH
Vacancy expired!