28 Nov
Genesys Developer
Vacancy expired!
- Ability to brainstorm and communicate technology ideas and issues to technical and business teams
- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with IT and Business management up to C-level.
- SME level knowledge of Genesys call center applications and advanced level of Voice and Multi-Channel routing using Composer with extensive knowledge of SCXML for Genesys Orchestration Server and Rules Engine.
- Genesys Framework 8.5, Genesys Administrator/Extensions 8.5 for administering applications, agents, voice announcements and routing objects
- Genesys inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents
- Genesys Reporting via Genesy Pulse and ICON/InfoMart 8.5 for delivery of data to Genesys Interactive Insights & Custom Web applications
- Genesys Routing built within Composer using Orchestration servers/URS and Genesys Rules Engine
- Genesys Platform SDK including TLIB, Configuration, and Statistic including creating custom statistics for delivery of data to internal Genesys application and external destinations.
- Gplus Adapter for Aspect WFM 6.x
- Genesys Mobile Services integrated with Inbound Voice Routing and Mobile applications for Callback functionality
- Knowledge of voice networks including switching, messaging, signaling, call routing strategies, CTI, and T-server operation.
- Experience with Avaya Session and Communication Managers.
- Support integration with Avaya Experience Portal for Self Service
- Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting
- Strong Troubleshooting Capabilities at the Tier 3 level or beyond
- Must have experience with Linux/Unix OS
- Must have a working knowledge of Oracle DB
- Should have familiarity with SIP media gateways and Oracle Session Border Controllers.
Vacancy expired!