IT Service Desk Specialist
Vacancy expired!
Title: IT Service Desk SpecialistLocation: Portland, ORDuration: 12 monthsCandidates local to the Portland, OR metro area onlyThe IT Service Desk Specialist will work with a 6-person Tier I, Service Desk team (IT Call Center / Helpdesk). The Service Desk team is currently working remotely but may work again from downtown Portland at some point in the future. Equipment will be provided by client (laptop, docking station, headset, and dual monitors, which will need to be picked up from client site).Normal work schedule will be Monday-Friday.Start/End of normal eight-hour work shift will vary from 7:00 AM to 7:00 PM.Majority of time is spent communicating with internal IT clients over the phone.NOTE: This is not a Desktop Services Technician (Tier II) position.Desired Deliverables:The person selected to fill this position will be expected to provide:
- Quality first level computer help via phone and/or email
- (Tier I) incident/problem tracking, escalation, and communication
- Computer access request processing, and IT service request routing and coordination for IT clients across client.
- The position requires thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities
- Excellent verbal and written communication skills
- Demonstrated operating capability in PC programs, operating systems and network utilities
- Demonstrated attention to detail, a helpful attitude, an ability to collaborate with others, and a personal emphasis on follow-up/follow-though are also required
- Previous Service Desk experience and/or certification in an ITIL (IT Infrastructure Library) driven IT environment is desired
- Candidates should have a friendly demeanor and be effective on the phone
Vacancy expired!