Level 4 Lead Technician
Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. This is a Lead Support Position and requires some level of experience as a former supervisor or Lead capacity. Candidate must have excellent leadership skills and the ability to interact with professionalism and with all levels of Leadership - both client and eXcell / CompuCom. Must have the ability to train, multitask, and supervise others in a respectful and positive manner. Must be able to develop good rapport and working relationships with the client, process new information and learn very quickly, and work both independently and as an engaged team member.General duties include but will not be limited to:
- Providing lead support for the Oregon teams
- Providing backfill support for ITSC team and hands-on assistance with ITSC tasks during high volume periods
- Acting as the point of contact for the client site supervisor & client district manager
- Serving as the point of contact for process escalations, advanced troubleshooting, and other day-to-day issues from techs
- Attending leadership meetings with the client and CompuCom / eXcell
- Leading weekly team meeting and presenting and/or taking notes
- Updating Scrumban dashboards and ensuring team complies with Scrumban initiatives and efforts
- Performing monthly inventories and regular spot checks of stock
- Assisting, along with other Leads, in monitoring workload to ensure the team is properly staffed
- Assisting with hands-on training of new hires, ensuring required training is completed in a timely manner and updating training tracker
- Sending recognition to team members when they exceed their performance expectations
- Providing coaching to team members and/or escalating to RM when performance needs improvement
- 5+ years of technical experience desired
- Lead or previous supervisory experience required
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10
- Technical certifications a plus - especially A+ certification
Vacancy expired!