Technical Support Engineer

RESPONSIBILITIES:Kforce has a client in search of a Technical Support Engineer in Phoenix, AZ.Summary:As a Technical Support Engineer (TSE), you would be responsible for troubleshooting technical issues for our client base. In doing this, you will be interfacing with our clients via phone or online. Candidates will possess strong customer services skills, troubleshooting skills and be able to communicate well with customers and coworkers. Second Shift work may be required on a rotational basis (which may include weekends).Specific responsibilities will include: Receives and records incident related information using a variety of tools, techniques and procedures Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems Uses judgment within defined practices and procedures Uses knowledge and skills to address customers' needs and resolve problems within existing specifications and standards; Unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer Troubleshooting with tools and techniques, including network analysis through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, Oracle database analysis, and Microsoft Internet Information Systems analysis, and more May work directly with other teams as needed to resolve client issues and request enhancements for our products Maintains customer relationships by handling their questions and concerns with speed and professionalism Establishes priorities and communicates effectively with clients Overcomes constraints to resolve client issues and meet established deadlines Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clientsREQUIREMENTS: Associates degree in technical discipline is a plus Professional certification MCSE or equivalent a plus 1-2 years of experience in a customer service role 1-2 years of experience in a technical support role a plus Ability to troubleshoot using skills related to software functionality/hardware configuration, and technical issues Excellent verbal and written communication skills Analytical, methodical, detail-oriented individual Strong desire and passion for learning new technologies, investigating technical problems and helping customers Ability to work in a high energy, fast paced environment where change is order of the day Comfortable troubleshooting technical issues via phone/email/chat Strong organizational and multi-tasking skills are essential Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvementKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.