28 Nov
Technical Customer Support Manager
Vacancy expired!
- Bachelor's degree in Computer Science, Engineering or related discipline.
- Minimum 10 years of industry experience, preferably in financial sector with 5 years in a support role performing L1 and diagnosis/resolution.
- Minimum 3 years of experience in team management.
- SQL Server is a must.
- Working knowledge of at least 2 of the following technologies (Oracle/Postgres, JAVA, Workflow systems or UNIX)
- Excellent communication skills (verbal and written), presentation and the ability to communicate/work with people at all levels/backgrounds
- Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc.
- Experience in the financial sector with exposure/experience with Data Management software or data vendors such as Bloomberg & Markit and have supported a large software product with exposure to a standard Software Development Lifecycle.
- Strong technical skills to be hands on to troubleshoot issues.
- Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels.
- Able to manage relationships with peers and managers as it relates to support and services
- Ability to explore and understand server and application monitoring tools.
- Proficient in knowledge of IT infrastructure, broad understanding of IT concepts and architecture.
Vacancy expired!