Customer Call Representative
Vacancy expired!
Job Description
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Responsibilities:Meet personal/team qualitative and quantitative targets.
Schedule and confirm client appointments via phone and email.
Facilitate and resolve client service requests.
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
Upbeat, positive attitude and an approach to work rooted in professionalism.
Provide excellent customer service through active listening.
Set up client files and obtain necessary information.
Seize opportunities to up-sell products when they arise.
Input data into the company computer platform to keep each customer record updated.
Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
Qualifications
Strong phone and verbal communication skills along with active listening
Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
Ability to work with customers to resolve inquiries.
Self-motivated individual.
Good computer and typing skills.
Additional Information
- 401(k)
- Dental Insurance
- Flexible Schedule
- Employee Assistance Program
Vacancy expired!