28 Nov
Customer Call Representative
Illinois, Chicago , 60601 Chicago USA

Vacancy expired!

Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $35000 - $45000 per year.

Responsibilities:

  • Meet personal/team qualitative and quantitative targets.

  • Schedule and confirm client appointments via phone and email.

  • Facilitate and resolve client service requests.

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.

  • Upbeat, positive attitude and an approach to work rooted in professionalism.

  • Provide excellent customer service through active listening.

  • Set up client files and obtain necessary information.

  • Seize opportunities to up-sell products when they arise.

  • Input data into the company computer platform to keep each customer record updated.

  • Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.

Qualifications

  • Strong phone and verbal communication skills along with active listening

  • Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.

  • Ability to work with customers to resolve inquiries.

  • Self-motivated individual.

  • Good computer and typing skills.

Additional Information

  • 401(k)
  • Dental Insurance
  • Flexible Schedule
  • Employee Assistance Program

Vacancy expired!


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