Customer Service Representative

Job Description

This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The on boarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.

Salary range: $44000 - $52000 per year.

• Educate our clients about all products and services and industry trends.

• Responsible for developing, tracking, and reporting. Along with offering business-building ideas to enable our customers to become more efficient in the way they do business with us.

• Work closely with other representatives to build, reinforce, and maintain existing clients and relationships.

• You will be responsible for all administrative and sales client service issues.

• Ensure all information requested by the sales representative is forwarded on a timely basis.

• Highly diligent in understanding customer requirements.

• Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations

Qualifications

• High school diploma

• A methodical approach and attention to detail is required

• Appreciation and understanding of general business issues, both internal and external

• Ability to communicate confidently and professionally with accuracy and clarity

• To work well under pressure, to tight deadlines, and be able to multi-task

• Strong work ethic and ability to take responsibility for own work at all times

• A creative and flexible approach to all challenges is required

• A positive attitude and a ‘can do’ approach, as well as the ability to be able to work well on your own initiative and as part of a wider team.

Additional Information

• 401(k)
• Employee Assistance Program
• Dental Insurance