Account Manager

74277BRJob Description:This individual will support a growing book of business with a concentrated focus on one large group.

Develops strong external and internal relationships to achieve customer satisfaction, revenue, and membership objectives.

The person in this role will be a dedicated, onsite resource to a large account customer.

Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Req#:74277BRJob Group:Sales / Distribution ManagementFull or Part Time:Full TimeSupervisory Responsibilities:NoPercent of Travel Required:0 - 10%Posting Job Title:Onsite Account Manager/Client Advocate 2Potential Telework Position:NoAdditional Locations:FL-NaplesPrimary Location (City, State):FL-NaplesEEO Statement:Aetna is an Equal Opportunity, Affirmative Action EmployerResource Group:1Additional Job Information:Demonstrated ability to consult strategically on broad HR initiatives.Excellent project management, organizational and presentation skills.Strong team player, able to handle multiple assignments and responsibilities simultaneously.The person in this role will be a dedicated resource to a large account customer. Insurance license for Life and Health Producer in the state of FL required.Fundamental Components:Develops a mutually rewarding working relationship with our client contacts to ensure renewal of case and retention.

Follows through on outstanding issues to the point of resolution.

Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement

Responds to customer requests for claim analysis, plan design changes, and benefit questions and clarifications

Focus on growth/renewal objectives; assists in preparation and delivery of renewal packages

Offers creative product and service solutions to address client's evolving needs.

Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.

Performs customer analytics and reports needs for clients and brokers.

Strong understanding of the features and benefits of the products we provide.

Heavily review client key performance metrics and identify opportunities for plan design changes and efficiencies.

Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas

Manages open enrollment activities Promotes Navigator usage and implements strategies to increase usage for products

Notifies customers of Aetna policy changes, determining impact to customer and providing consultative support

Background Experience:2-5 years industry or customer/client experience.

Multi-functional experience, e.g., underwriting (preferred)

Insurance license, as required by state law.

College degree or equivalent work experience preferred.

Insurance license for Life and Health Producer in the state of FL required within 90 days of hire.

Proficient in all Microsoft products with heavy emphasis on Excel and Access.

Benefits Program:Benefit eligibility may vary by position.Candidate Privacy Information:Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.Clinical Licensure Required:N/A