30 Nov
Application Support Specialist
Vacancy expired!
Job descriptionWe are seeking a creative thinker that thrives on tackling difficult challenges. You embrace a varied set of responsibilities and are just as eager to support a team of talented developers in resolving software issues.Skillsets/Experience:
- Support optimization and customization of our web and mobile based software on core Microsoft technologies
- Manage cases, requests and enhancements using online tools and processes
- Ensure that client systems are fully operational, and any loss of service is restored in a timely and efficient manner
- Provide a high level of service to our customers and adhering to our strict SLAs for response and restoration times
- Problem determination, workaround resolution, root cause analysis, major incident management
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy
- Perform QA in preparation of software releases and documentation
- Zendesk/Jira service desk
- Strong working knowledge of Windows 10
- Strong working knowledge of Chromebooks
- Strong working knowledge of iPhone
- Strong working knowledge of Android OS
- Strong knowledge of different browsers and be able to troubleshoot applications on them
- Experience with replicating software issues
- Experience with supporting and/or training Microsoft Dynamics 365
- Providing technical support to teams within the organization, and to external clients when required
- Ability to work with cross-functional teams
- Ability to juggle multiple projects simultaneously
- Excellent written and verbal communication
- Excellent customer service
- High attention to detail
- Critical thinking skills
- Familiarity with the construction sector is advantageous
- Prepare reference material for users by drafting operation instructions
- Knowledge of Devtools is advantageous
Vacancy expired!