30 Nov
Business Project Manager with call center exp
Michigan, Detroit metro , 48201 Detroit metro USA

Vacancy expired!

Business Readiness Project ManagerLocation: Detroit, MIDuration: 3 months

Job Category: IT

Industry: Healthcare

Engagement Description – Works with representatives from business

units, IT, Customer Support, and others, as needed, to coordinate the flow of information and activities related to digital product releases and significant updates.Ensures a consistent and satisfactory customer experience for client members

who interact with any channel (e.g. Call Center) that is affected by changes to our digital products, such as the Member portal.

Top 3 Required Skills/Experience –

- Project/Scrum management- Leadership/communication skills- Preparing and presenting materials

Required Skills/Experience: - Excellent verbal and written communication skills- Ability to read and interpret documents including process, procedure, and technical manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees of the organization.- Ability to work with mathematical concepts such as probability and statistical inference, and basic algebraic functions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred Skills/Experience: -

One (1) -Three (3) years of project management experience- Ability to work with mathematical concepts such as probability and statistical inference, and basic algebraic functions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.- Analytical skills and a high attention to detail required- High familiarity with

Business Readiness best practices preferred- Excellent written and oral communication skills required- Ability to communicate clearly and effectively with colleagues at all levels of responsibility required- Solid understanding of web development environments, sufficient to understand the implications of issues within web-based applications

Education/Certifications – Include: - Bachelor’s degree in related field preferred-

PMP certification is desired -

CSM certification or CSMP certification is desired If you fit these requirements – please reach out to us now!As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability Mahesh732-374-3579

Vacancy expired!


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