30 Nov
CRM Manager
Vacancy expired!
- Owner of the success of the CRM and other internal in-house system applications
- Create compelling recommendations for feature development or changes through data backed analyses and user insights
- Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions
- Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs
- In charge of managing and handling daily requirements/issues from end users
- Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
- Understands business and user priorities, and technical feasibility in order to prioritize the product backlog and manage risks.
- Focus on delivering product value through careful and deliberate prioritization using data.
- Work with product designers (internal and/or external) to ensure timely delivery of designs and assets to the engineering development team.
- Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights
- Initiates or translates the product road map into manageable product features in the backlog through scoping sessions.
- Work hands-on with the product team to prioritize, plan, and deliver the product
- Ensures the backlog is populated with enough prioritized user stories that are ready to be estimated for the next two iterations.
- Defines analytics to be collected regarding the product and prioritizes their collection.
- Verifies that the delivered software product meets desired business outcomes.
- Redefines the backlog content to optimize business outcomes based on software product feedback.
- Employs and/or champions Agile software processes, culture, best practices, and techniques.
- Gathers user and stakeholder feedback to drive improvements and manage the product roadmap.
- Actively employs user research using lean validation techniques.
- Actively manages features and dependencies in and across product releases.
- Communicates openly and frequently with the team by being responsive to in-person prompts.
- Actively works to identify and remove/ mitigate risks and blockers to product delivery.
- Assesses the overall health of the product and prompts key decisions to move it forward.
- Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM.
- Extensive experience scaling CRM platforms, any of: MS Dynamics, Salesforce, SAP, Microsoft, etc.
- Can elaborate on your personal 0 -> 1 Product experiences.
- Deployed products on an international stage, learned from your mistakes.
- Ability to work with a global team to solve problems in a dynamic, energizing environment.
- Exceptional at explaining ideas, concepts and complex architecture.
- Must be able to think and act strategically, without constraints, but be able to operationalize Strong communication, collaborative, and influencing skills
- Proven ability to work closely with upper management
- Strong personal presence to be able to represent technical concerns in Product Line prioritization
- 5+ years with progressive responsibilities in IT and Agile Framework with Lean Product Management Principals
- Demonstrated ability to drive development of highly technical consumer focused mobile applications and/or technical platforms
- Bachelor's degree or equivalent experience in a relevant field
- Master’s degree desirable
- Medical and Dental (Fast Switch pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Vacancy expired!