Front Desk Associate

Job Description

We are looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of Imperium 7; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee wears many hats while also ensuring positive customer experience.

Salary range: $37000 - $47000 per year.

• Interact with customers by telephone or in-person to provide information about Imperium 7 and rectify concerns.
• Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.
• Attend all scheduled team meetings and brings suggestions for improvement.
• Responsible for greeting and serving all guests courteously and professionally.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Checked to ensure that appropriate changes have been made to address the customer's issues.
• Provide friendly and courteous telephone manners to guests and co-workers.
• Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.

Qualifications

• High school diploma or equivalent.
• Must professionally present self regarding personal dress and grooming.
• Excellent verbal and written communication skills
• Basic computer skills.
• Availability to work a variable work schedule.
• Exceptional customer service skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.