01 Dec
Digital Customer Experience Product Manager
Georgia, Houston , 77070 Houston USA

Vacancy expired!

RESPONSIBILITIES:Kforce is immediately seeking a Digital Customer Experience Product Manager for our enterprise client in Houston, Texas (TX).Summary:The Product Manager in Digital Case Management will focus on the parts ordering solution. Successful candidates will utilize competitive analysis, business strategy, planning and product management skills to lead the definition and delivery of solutions that allow company customers to easily manage the resolution of issues they encounter. This includes working closely with business stakeholders as well as development teams to deliver an industry leading Digital Customer Experience.Responsibilities: As content authority, the DCM product manager leads prioritization and sequencing of work for development teams within the Agile Release Train Analyze parts ordering business processes and clearly documents customer/stakeholder needs and acts as their voice to the development teams Aligns with customers, internal stakeholders, and solution product management to develop and drive release train vision and priorities Seen by development and business teams as an expert and regularly is called on to defend the benefits in front of key stakeholders Drives continuous feature backlog refinement with a cross functional team Partners closely with teams to scope solution demosREQUIREMENTS: Bachelor's (or equivalent) degree, technical discipline preferred MBA or advanced degree preferred 6+ years of work experience in product management or related field Familiar with Company Support Center portal Excellent communication skills with a strong ability to simplify complexity and lead others through ambiguity Expert team skills and ability to drive/influence work through others in cross functional areas A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment Agile software development experience. SAFe experience a plus Exercise significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives Expert business acumen and knowledge of root cause analysis and problem detection Technical understanding and knowledge of the relevant industry and ability to provide product specific trainingKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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