01 Dec
Operations Manager
Vacancy expired!
Operations Manager Long term contract Seattle, WA Must have
- 3-5 years of operations management experience of 10-12 years total experience
- Hands on experience with ServiceNow, Jira, or similar tools for managing trouble tickets
- Experience leading incident bridges, escalations, and problem/issue/change management in production
- Experience with operations dashboards and analytics such as Grafana, Prometheus, Splunk queries
- Experience with Java, microservices, APIs, and Pivotal Cloud Foundry
- Worked with mixed onsite and offshore teams
- Experience leading or managing Service Reliability Engineering teams and practices
- Prior ITIL experience (not just certification)
- Experience with DevOps culture, with demonstrated examples
- Knowledge of consumer finance
- Lead evolution of operations team structure, processes, and culture to provide increased effectiveness, responsiveness, and accountability
- Drive operation's team response and resolution to production issues (bridges, customer communications, SME engagement, DR/fail-over, RCA's and reporting, etc.)
- Ensure operations teams are prepared for deployments and post-deployment support by working closely with dev teams, release managers, and customer.
- Improve processes and metrics around change management, problem management, incident management
- Evaluate knowledge DB, analytics/dashboards, and service catalog, to recommend enhancements
- Survey operational tooling including backup/restore, disaster recovery, monitoring, and provisioning tools, and recommend add-ons, integrations, or replacements to streamline operations
- Oversee development of playbooks, blueprints, and their automation for pre-production environment setup and testing
- Collaborate with customer's IT operations management managers and domain leadership strategic direction, priorities, and progress
- 10+ years of experience building sophisticated and automated operational management platforms in a Cloud or On-Premises environment, particularly building service integration capabilities between multiple platforms
- Qualified in SRE, AgileOps, ITIL, TOGAF or similar ITSM frameworks, particularly focused on Service Operations or Service Transition
- Highly technical and analytical, possessing significant IT implementation and operations experience
- Deep hands-on experience working on the design, development and deployment of an enterprise supporting systems at a global scale
- Operations professional experienced in operational support for applications, either on-premises or in the cloud
- Desire to take on strategic leadership roles and developing infrastructure automation and infrastructure-as-code
- Monitoring and logging tools including AppDynamics, Splunk, Grafana, dashboards, Jira, and Slack
- Knowledgeable in key operational tools (such as Jira, ServiceNow, Jira Service Desk, Chef, Puppet etc.)
- Experience with PCF, Oracle (e.g. OFSLL), AWS, microservices, restful APIs, Apigee, etc.
- Superior verbal and written communication skills, with the ability to work effectively across internal and external organizations.
- BS degree in Computer Science or Engineering background preferred; Masters degree desired
- Strong hands-on Linux and Windows-based systems administration skills, in cloud and/or on-premises environment
- Building and maintaining run-book style automation or orchestration platforms in global, distributed Enterprise IT environments
- Previous experience assessing, optimizing, managing, automating enterprise IT service management processes
- Administration of continuous integration and continuous deployment (CI/CD) servers such as Jenkins, gitlab, Bitbucket
Vacancy expired!