02 Dec
Business Analyst (Secret Clearance)
Vacancy expired!
- Manage, track, and prioritize the support issues for the applications specified within the contract.
- Serves as the primary “intake” catalyst for the agency’s 9-step web application support and modification processes and ensures that the development team is focused on Tier 3 issue resolutions.
- Effectively serve the customer base and the development team by routing requirements to the developers and prepare weekly progress reports on all maintenance activities and meetings.
- Work with the customer to elicit and document requirements for all application maintenance efforts, streamline identified requirements using our Agile-based processes, and coach team members on adopting Agile/Scrum practices that are tailored to meet specific business objectives.
- Work with a wide range of team members and stakeholders on the applications specified within the contract.
- Have 5 plus years’ experience as a Business Analyst on IT projects.
- Bachelor’s degree in relevant field
- Active Secret clearance
- Have Agile project management experience or a high degree of familiarity with Agile methodologies.
- Be familiar with project management tools, including Microsoft Project and Jira.
- Have a high degree of attention to detail.
- Have experience providing customer support.
- Have strong written and oral communication skills.
- Have a strong sense of organization and the ability to manage multiple priorities.
- Be able to facilitate requirements meetings and software demonstrations.
- Experience with ServiceNow Portfolio Management
- Experience with stakeholder engagement and facilitation
Vacancy expired!