Communications Manager

Title: Communications Manager Location: Tempe, AZ (Remote)

• Partner with key stakeholders in IT Operations and Engineering, Technology, and Product to understand company-wide and department specific initiatives and/or changes, and develop and execute integrated communications plans.
• Collaborate with IT Operations and Engineering and other departments to research, develop and execute internal communication strategies and tactics for TechOps Command Center, including those related to service interruptions/outages, changes, maintenance windows.
• Research, write, and edit content for internal communications including speeches, talking points, intranet content, presentations, and other materials as needed.
• Develop understanding of organization goals and values, and ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.
• Ensure internal communications messages are consistent across all mediums and consistent with external communication messages.
• Develop understanding and ability to manage departmental communications and serve as the main point of contact for departments on content updates. Technical, functional and other.
• Excellent writing, editing, and proofreading skills; detail-oriented; a champion collaborator with strong interpersonal and relationship-building skills and ability to work effectively across departments and build consensus; proven experience and comfort working with senior executives Knowledge of intranet applications and content management is essential.
• Strong project management skills and ability to manage multiple projects simultaneously is desirable.
• Experience in Change Management and Incident Management communications a plus.
• A strategic thinker, passionate about employee engagement able to work with all levels of staff and leadership across the organization, and passionate about fostering a sense of community.