Retail Sales Associate (Olympia Store)

Store Associates play a vital role in Store operations with a strong focus on creating a rewarding experience for customers, donors, and volunteers Sales Associates effectively utilize the point of sales system, give excellent customer service, and insure volunteer engagement. They work alongside volunteers or other employees, answering donor/customer questions in regards to pricing, homeownership, volunteering, and current projects.

Pay Rate: $13.75

Hours: 18-24 hours/week

Specific Job Functions

Customer Service

• Greet customers and donors entering establishments ensuring each receives outstanding service by providing a friendly environment

• Demonstrating leadership qualities and promoting a positive, safe, and clean work atmosphere

• Other duties as needed

• Collaborate with other team members to keep the sales floor area clean and organized

• Answer telephone and assist callers in a professional and courteous manner

• Explain store policy to customers including sold/hold policy

• Use of radio communication between staff and volunteers

40%

Point of Sale/Sales

• Receive payment by cash, credit cards, or automatic debits. Maintain a high level of cash management for accuracy

• Assist loading customer purchases using proper safety practices and equipment

30%

Pricing/Staging

• Intake appropriate donations answering customer/donor questions, and provide information on procedures and accepted items. Maintaining an awareness of scheduling needs of donation pickup

• Stock merchandise paying attention to presentation, correct department placement, marking prices on shelves and items

• Assist in maintaining the back stock room and setting up merchandise displays on the sales floor

• Use of the internet to research donated merchandise to ensure fair and appropriate pricing

15%

Volunteer Engagement

• Establish and maintain positive interpersonal relationships with both staff and volunteers

15%

Benefits

• Paid vacation and sick time as accrued

• 11 paid holidays a year, plus 4 floating holidays

• Consistent weekly schedule

Qualifications

• A minimum of 1 year of customer service/retail store related experience is a plus.

• Must be 18 years of age or older.

• Must satisfy the completion of a background check per South Puget Sound Habitat for Humanity policy

• Willing to have a flexible schedule and able to work the hours needed to meet Store needs.

Skills

• Must demonstrate the ability to learn our POS (Point of Sale) system.

• Ability to accurately and safely operate store equipment such as computers, pallet jacks, etc.

• Able to read, count, write, and communicate effectively ensuring correct completion of all documentation.

• Good oral and written communication skills and an ability to relate to people with diverse backgrounds.

• Must be able to organize, plan, and prioritize work to completion.

• General knowledge of building and construction a plus.

Equity and Inclusion

Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact

Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency

Peak Performer Commitments

• We care about our vision and know we are making a difference through our work

• We value individual contribution and the power of teams

• We build relationships that drive desired results

South Puget Sound Habitat for Humanity Values

• Diversity, Equity & Inclusion

• People First

• Community

• Future Generations

• Integrity

Essential Physical Skills

• Spend a majority of the workday standing and being physically active.

• Ability to safely lift and position 50 lbs.

• Ability to bend, kneel, and reach occasionally.

• With reasonable accommodations and adhering to safety protocol at all times.

Environmental Conditions

Retail store and warehouse environment with occasional visits to external environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer:

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All SPSHFH employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.

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