Optical Lab Manager 8326

Job Description

The Lab Manager seeks to make the world's happiest customers by providing a seamless experience throughout the customer's eyewear life and ensures other associates do the same. This position oversees the operation of the lab and ensures quality and same day service standards are met. This position also supervises the Lab Technician(s).

Qualifications

· Optimizes and oversees the Lab to ensure efficiency and compliance with company’s policies and operational guidelines.

· Identifies areas of opportunity and creates an action plan for improvement. Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.

· Ensures quality standards are met. Makes sure that all completed eyewear conforms to Company standards and tolerance.

· Executes same day service using “Ready When Promised” production board.

· Takes a proactive approach to problem resolution. Examines the root cause of problems and champions changes to brand rules and practices that negatively affect customer satisfaction

· Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards.

· Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.

· Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians, wear protective eyewear in the lab at all times.

· Makes certain that store cleanliness and waste disposal policies are adhered to at all times.

· Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories.

· Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.

· Supervises and motivates Lab Technician(s) and ensures the timely completion of day-to-day functions.

· Assists the General Manager with recruiting, selecting and retaining a high caliber lab staff. · Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.

· Ensures lab associate scheduling complies with payroll guidelines while considering skill level.

· Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.

· Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay; conducts investigations and initiates appropriate disciplinary action when necessary and follows up to monitor progress.

· Creates an environment of empowerment for associates so they can make the world's happiest customers.

· Ensures associates follow NVI policies and procedures and keeps associate files up to date including attendance, training and development.

Completes annual performance reviews along with continuous coaching conversations with all associates.

Additional Information